Frequently asked questions

You must pay with either an AutoPASS tag or AutoPASS ferry card, depending on which payment solution the individual ferry uses. A vehicle can be registered with both a tag and a ferry card in the same prepayment agreement.

Both means of payment are linked to your AutoPASS ferry account. After each ferry journey, your payment – including discount – is deducted from your ferry account.

If you want to pay manually, contact a sailor. You can only pay manually with a credit card. Is is not possible to pay with cash on the ferry.

What is FerryPay?

• FerryPay is a simple and invoice-free payment solution with no discounts for vehicles that do not have an AutoPASS tag or AutoPASS for ferry prepayment agreement.
• The FerryPay agreement applies to all ferries in Norway that are part of the AutoPASS for ferry scheme, which is most Norwegian ferries
• The vehicle’s registration number is automatically read upon entering the ferry and linked to your FerryPay agreement.
• The credit or debit card you have registered on your agreement is automatically charged one full price ticket per ferry journey.
• For information about ticket prices, click here. Some ferry connections in Trøndelag are not included in the scheme.

For safety and special fire hazards, all combustion engines installed in the motor vehicle or trailers must be stopped during transit. However, in special cases, shipowners may allow other combustion engines than propulsion engines to pass. If you need to have cooling units in progress, we request that you contact the ferry before scheduled departure. Special positioning rules on the ferry deck are valid, and the driver must carry out continuous surveillance of the ferry boat during transit.

Please keep the crew informed of this before you board, and we will try to find a good location adapted to your needs. If we are aware of this need, we will try to help you the best way.

For most connections, you can find the telephone number by going to "general information" under the relevant connection. If the phone number is not there, you can call the switchboard on tel. +47 577 57 000.

It is Autopassferje, operated by Skyttel AS, that administers this, on behalf of the Norwegian Public Roads Administration.
The ferry company does not send out bills, or store travel data. You can contact Autopass ferry here!

No. For safety reasons and special fire hazards, the propulsion engine must always be stopped during transit.

In manned kiosks you can pay with cash during the period the kiosk is manned. In unmanned kiosks, you must pay by bank, credit card or Vipps.

Yes, you can bring animals on all our ferry routes.

On board the ferries, the animal must stay in the car or be placed in cages (which you can borrow on board) during transit.
Animals can not be brought into the lounge area.

NOTE: At Arsvågen-Mortavika passengers are not allowed to stay in the vehicle at the lower car deck during transit.

 If you are directed to this location and do not want to leave your pet alone in the car, you must bring your pet to the upper car deck.

Yes, but it's not allowed to cycle on board! You must therefore roll the bike on and off. 

No, unfortunately. Fjord1 has an agreement with Norwegian authorities based on specific departure times, and precise departures are decisive in order for subsequent trips to have precise departure times.
The exact time of departure is also part of the service that customers receive by landing on schedule. We can not normally meet the wishes of individual customers asking the captain to wait.

Look at our frontpage for traffic messages (Only in Norwegian!)

The payment concept "AutoPASS for ferry" will replace the old solution with value cards and bulk cards.

AutoPASS for ferries means:

• Prepaid agreement that gives a 50% discount for private and 40% discount for company agreement (17% on personal tickets).
• Nationwide agreement (with certain exceptions).
• On the ferries one will charge via AutoPASS chip or AutoPASS ferry card.
• On my page at autopassferje.no. You can follow with travel, rest balance and invoice.
• By having only a piece without a ferry agreement, a 10% discount on the chip connection is obtained.
• For more information see: https://www.autopassferje.no/?lang=en

Electric cars now pay 70% of the rate for conventional vehicles. There is no discount on the toll part of the ticket. Driver is always included in the ticket for the car. Passengers travel for free on every connections.

To calculate the price for a car and trailer, take a starting point in the car price. The precondition is that a passenger car under 6 meters and under 3500 kg. If the totalt lenght of the car and trailer is less than 10 meters, the car tariff must be multiplied by 2. If the total lenght of the car and trailer is over 10 meters the car must me multiplied by 3. If the car tariff includes tolls, you must add these once.

See the ticket prices below each connection.